Privacy Policy

Who we are

KeYou is a registered trademark ща KeYou Inc. KeYou is operated by KeYou Inc. Reg number 7525104, 8 The Green, Suite #10428 Dover, DE 19901.

KeYou has assigned a Data Protection Officer that can be reached by email: [email protected]

The purpose of this Privacy Policy ("Policy") is to ensure compliance with the highest standards of Users data security, including but not limited to personal data, from unauthorized access by third parties.

The latest version of Policy is published online and available at https://keyou.one/privacy-policy.

Administration reserves the right at any time to modify, alter, and/or update the Policy without any User notification. The updated version of the Policy is effective immediately after approval by KeYou. The User is considered to be notified about the Policy update immediately after its online publication at the KeYou website. 

By signing up the KeYou app, the User certifies (provides his/her written consent) that he/she has read, understood, and accepted the Policy.

If the User disagrees with Policy modification, including but not limited to the changes in the names of the Services and/or the prices of the Services, he/she must stop using the Services immediately.

KeYou Terms of Use

The Administration provides the User access to the App and all the services, acts in good faith, honestly and reasonably, and implicitly implies that the User:

Under no circumstances, KeYou Administration performs reliability verification of any data provided (collected), except the cases stated in User Agreement (profile verification with ID, mobile number, and email verification).

Data processed

KeYou is a dating ecosystem for adults (persons over legal age). We provide all the services based on social network operating principles and offer our Users to connect to our global community. By joining KeYou, the Users enter an agreement with us, and we process their data in order to provide Services under the terms of that agreement. The User can only become a member of KeYou and use its features if he/she is of or over legal age according to local laws.

To join KeYou ecosystem, the User is required to fill out sign up form, where we may ask to provide us with personal data, including but not limited to name, email address, sex, date of birth, permanent address, marital status, ethnicity, dating purposes, and other data. The User has the right to provide any additional personal data he/she considers essential for the potential partner, provided it to be in compliance with applicable local laws. The User has full control over his/her profile, including access to his/her profile, modification, and/or update (except sex) of personal and contact information at any time.

The User is solely responsible for providing any sensitive personal information, including but not limited to religious preferences and health status, both directly (explicit statement) and indirectly (posting images and other media materials). By posting any sensitive personal data, the User gives a written consent on its processing by KeYou and access by other Users.

We are committed to providing the best-ever dating experience with Users privacy and security being our top priorities. Thus, we require mandatory profile verification for all Users. By these means, we aim to eliminate fake accounts and bots, as well as increase the efficiency of partner matching, enhance cybersecurity, and ensure fraud identification.

As the part of these efforts, we collect and use Users phone numbers in accordance with applicable local laws and our legitimate interests, as stated above, and for the prevention of fraud.

All Users have access to paid services and additional paid features. To process the payment, the User is redirected to authorized third party page. The payment information is collected by the third party for payment processing only. Under no circumstances, KeYou collects, stores, transfers, or shares the payment information, in part or in full, with any third parties. Administration reserves the right to request payment information from the authorized third party, in part or in full, in case of charge disputes, in accordance with Policy, User Agreement, and applicable local laws.

In order to keep updated with the latest promotions and offers, the User agrees (gives his/her written consent) on using his/her email and/or cell phone number for informational purposes at sign up. The consent can be withdrawn at any time in account settings.

 

Data collected in KeYou app

We collect geolocation data of app Users. This information is used for verification purposes and to ensure efficient matching with the search engine tool. By signing up, the User agrees (provides his/her written consent) on sharing geolocation data with other Users. Under no circumstances, KeYou shares geolocation data with any third parties. 

The User has the right to disable geolocation sharing at device settings at any time.

iPhone app — settings, privacy, location services, KeYou

Android — profile, privacy, off

We collect device information, including:

- information about hardware and software, for example, IP address, device identifier, and type, special device and application settings, as well as characteristics, application failures, advertising identifiers (for example, AAID for Google and IDFA for Apple, both of which are arbitrarily generated numbers that you can reset in your device's settings), browser type, version and language, operating system, time zones, cookies-related identifiers or other technologies that can identify your character an online device or browser (for example, IMEI / UDID and MAC address);

- Information about your wireless or mobile Internet connection, such as your service provider and signal strength

- Information about your device's sensors, such as accelerometers, gyros, and compasses.

User data disclosure

User personal data include:

private data (not publicly disclosed): cell phone number, email, account verification confirmation (for girls accounts only). This data is required at signup, for account verification, protection, and retrieval. The User has the right to change private data, in part or in full, at any time;

publicly disclosed data: required at sign up (first name, last name, sex, city, goals, weight, height, etc; optional (education, interests, etc); media files (profile image, gallery photos, videos, etc);

other User data (processed by KeYou): any optional data, including but not limited to device technical specs, cookies, data exchanged with the website (incl. host IP, OS, browser, geolocation, Internet provider, camera and microphone data), and further User activities at the website. The User has access to the site browsing history at Settings/Privacy.

By posting personal data in his/her profile, the User confirms that he/she fully understands, accepts, and is aware of any risks that may arise from other Users access to this data.

 

Data retention period

If the account was blocked or deleted by Administration or deleted by User, the account information is stored for 180 days. As this period (180 days) has passed, the account information is automatically deleted. Identification information (cell phone number and email) is stored in encrypted form for an additional 365 days to prevent repeated signup.

If the User wants the personal data to be deleted faster (in less than 180 days), he/she should notify the Administration via email (from the address used at sign up only).

All the correspondence with technical support is stored for a longer time (up to 6 years) and is primarily used for quick and easy resolving of any possible disputes.

Anonymized information about activity in KeYou is stored for statistical and product research purposes but is removed immediately once the profile has been deleted.

Data collected about under legal age Users

KeYou does not knowingly collect any information about or market to children, minors, or anyone under legal age. If we become aware that a child, minor or anyone under the legal age has signed up our App and/or website and provided us with personal data, we will immediately take action to terminate that person's account and delete their Profile information. Any User attempted to or succeeded in Policy and/or User Agreement violation with respect to persons under the legal age will be blacklisted. The Administration reserves the right to take legal actions to investigate those violations in accordance with Policy, User Agreement, and applicable local laws.

Sharing data with third parties

We share Users data with the following third parties:

IT companies (hardware and software) providing services to support our products;

cybersecurity companies (including but not limited to fraud and spam prevention) responsible for service protection from unlawful activities;

moderators to monitor activity on the site/app and content approval;

advertising partners, market places and providers of targeted advertising;

government agencies upon request to ensure regulatory compliance with applicable local laws;

payment processing and telecommunications companies to facilitate payments for our premium services. 

KeYou is committed to ensuring the highest standards of personal data privacy and security. While monitoring the activities of third parties in accordance with applicable local laws, we only share limited liability. However, in case of any violations of Policy, User Agreement and/or applicable local laws by any authorized third parties, KeYou terminates all business contacts with those immediately.

In case of the business transition, change of owner, including but not limited to merging, acquisition by another company, reorganization, sale of assets, in part or in full, bankruptcy, we may be required to disclose Users personal data, in part or in full, in accordance with applicable local laws.

Personal data protection

KeYou is committed to ensuring the highest standards of personal data privacy and security, including personal data leaks and losses prevention. While we take reasonable precautions against possible security breaches of our website, Users database, and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We highly recommend our Users to take all possible actions to ensure personal data safety (including password) and to log out of their account after each session. If the User loses his/her password or by any other means disclose it to any third parties, or in case other services providers experience a data breach and the User becomes aware of such cases, he/she should report KeYou Technical Support immediately. We operate a global network of servers, but our main server is located in Germany. The hardware is located in third-party data centers leased by KeYou. Data collected by advertising partners may also be held outside the European Economic Area. We ensure that the data is adequately protected, and all the actions we take are in strict regulatory compliance, valid legal mechanisms, and robust contractual standards.

Other personal data collection

If the User contacts our technical support, we will receive his/her email address and may track his/her IP address, as well as any information the User sends to us to help to resolve his/her issue. We will keep records of our communications with the User, including any complaints that we receive from him/her about other Users (and from other Users about him/her) for 6 years after deletion of the User account.

 

Personal data usage

We may use any data the User posts in open access areas of KeYou for advertising and promotions at our partners sites and in partners products. We believe these uses are in line with our legitimate interests in enabling us to improve our site and better tailor the User dating experience.

 

We use Users personal data to resolve disputes, troubleshoot problems, and enforce User Agreement and Policy.

 

Cookies usage

We collect information by placing cookies on the Users computers and/or mobile devices. Cookie is a piece of text stored on the Users computers and/or mobile devices by the web browser. It is a tool that stores information about log history, recognizes the User and his/her preferences at each KeYou account login, ensures site functionality, and enables us to provide the services our Users request.

When the User browses publicly available (open access) sections of the KeYou website and/or App, the session ID cookie is placed on his/her computer that only lasts while the User is logged in. We also place persistent cookies (also known as local storage devices) on Users computers, so that KeYou remembers it and makes their login experience faster and easier. We may use persistent tracking cookies on Users mobile devices, mainly for security purposes, including but not limited to phishing, scamming, and other unauthorized access attempts prevention and to help the User accessing his/her hacked account. We do not use any information when the User is logged out.

The User can set the browser and his/her mobile device to block cookies and local storage devices. However, by doing that, the User may not be able to access all the features offered by KeYou.

KeYou's use of cookies and local storage devices falls into the following categories:

KeYou uses cookies and local storage devices for verifying User identity, preferences analysis, and online activities prediction, such as chatting with new Users, sharing content, purchasing Premium Access, and others.

These cookies and local storage devices provide the functionality that our KeYYou Users enjoy, such as uploading photos, chats, instant messaging, account settings. We also use cookies to help to provide other experiences, such as links to other social media sites, social plugins, and video content, including making it easier for the User to share content between KeYou and other favorite social network accounts.

In some cases, the site feature the User chooses may allow third parties to place cookies or local storage devices on his/her computer. The third parties that place cookies on the User device are solely responsible for data processing and privacy, and KeYou strongly recommends the Users to read their privacy policies. 

We use cookies and other devices to ensure KeYou Users privacy and security. These cookies are used to protect KeYou Users from spam and fraud and ensure personal data safety when purchasing services and/or services in our App and/or website.

We use Google Analytics to collect information about how visitors use the site. The cookies collect information in an anonymous form, including the number of visitors to the App, where visitors have come from and the pages they visited. For more information about Google's Privacy Policy, please visit http://www.google.com/intl/en/policies/.

We may use persistent cookies for mobile device identification and matching with the existing KeYou account. These types of cookies are also used to prevent spam, phishing, scamming, unauthorized account login attempts, and other unlawful activities and accessing any hacked accounts.

This Privacy Policy was last updated on February 17, 2020.